Patient Persona (Clinician) | Health Quality Alberta Focus

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  Primary Healthcare
  Clinical care
  
  test123
  
  Patient completion of screening tests
  
  Influenza vaccination rates for selected high-risk groups
  
  Delivery of care
  
  Consistent use of the same family doctor (doctor continuity)
  
  Consistent use of the same primary care clinic (clinic continuity)
  
  Family doctor use of various visit types
  
  Emergency department visits for minor conditions
  
  Family doctor visit after a hospital stay for selected chronic conditions
  
  Patient experience
  
  Patients’ experience with primary care providers’ listening
  
  Patients’ rating of primary care provider’s explanations
  
  Patients’ experience with appointment length
  
  Patients’ experience with primary care provider’s respect
  
  Patients’ experiences with their primary care provider involving them in care decisions
  
  Patient experience with care coordination
  
  Patient experience with primary care provider availability
  
  Patients’ overall experience with their primary care provider
  
  Emergency Department
  Wait times
  
  EMS response time for life-threatening events
  
  Time spent by EMS at hospital
  
  Patient time to see an emergency doctor
  
  Patient emergency department total length of stay (LOS)
  
  Length of time emergency department patients wait for a hospital bed after a decision to admit
  
  Time to get X-ray completed
  
  Emergency department volumes
  
  Delivery of care
  
  Hospital patients who require an alternate level of care
  
  Length of patient hospital stay compared to Canadian average length of hospital stay
  
  Patients who left without being seen (LWBS) by an emergency department doctor
  
  Patients waiting in the emergency department for a hospital bed
  
  Hospital occupancy
  
  Patient experience
  
  Patient experience with staff introductions
  
  Patient experience with communication about follow-up care
  
  Patient experience with help for pain
  
  Communication with patients about possible side effects of medicines
  
  Patient reason for emergency department visit
  
  Overall patient experience with emergency department communication
  
  Overall rating of care
  
  Highlight Meaningful Changes
  
  Hospital Care
  Delivery of care
  
  Unplanned readmission to hospital within seven or 30 days
  
  Patients who returned to an emergency department within seven days
  
  Length of patient hospital stay compared to Canadian average
  
  Hospital occupancy
  
  Patient experience
  
  Overall rating of care
  
  Patient experience with talking with staff about help needed at home
  
  Patient experience with staff helping with pain
  
  Patient experience with information about their condition and treatment
  
  Patient experience with involvement in care decisions
  
  Patient experience with communication with nurses and doctors
  
  Home and Community Care
  Client experience
  
  Thinking of the home care services you received through a government home care program, did these services help you stay at home?
  
  How often did professional home care staff listen carefully to you?
  
  How often were you satisfied with the way your personal care service concerns were handled?
  
  Your personal care staff had a warm presence?
  
  Did professional home care services meet your needs for setting up your home so you could move around safely?
  
  How do you feel about the number of different professional care staff you have had?
  
  Did professional home care services meet your needs for managing your pain?
  
  How often did personal care staff listen carefully to you?
  
  How often did personal care staff explain things in a way that was easy to understand?
  
  Your personal care staff were very supportive when they talked with you?
  
  How often did professional home care staff explain things in a way that was easy to understand?
  
  You felt that your personal care staff were attentive to you?
  
  Overall how would you rate your personal care services?
  
  How do you feel about the number of different personal care staff you have had?
  
  Overall how would you rate your professional home care services?
  
  Overall how would you rate the quality of your home care services?
  
  Continuing Care Homes: Type A
  Clinical care
  
  Symptoms of delirium
  
  Mood worsened from symptoms of depression
  
  Behavioural symptoms improved
  
  Inappropriate use of antipsychotics
  
  Worsening pain
  
  New pressure ulcers
  
  Physical restraint use
  
  Unexplained weight loss
  
  Cognitive performance
  
  Frailty and risk of health decline
  
  Potential depression
  
  Activities of daily living
  
  Delivery of care
  
  Placement into preferred living option
  
  Placement within 30 days
  
  Emergency department visit frequency
  
  Return to emergency department
  
  Admission to hospital from the emergency department
  
  Readmission into acute care within 7 days
  
  Location of death
  
  Family experience
  
  Family experience with courtesy and respect
  
  Family experience with decision-making
  
  Family experience with food
  
  Family experience with healthcare services and treatments
  
  Family experience with resident cared for by the same staff
  
  Family experience of resident and family council
  
  Family experience with sharing concerns
  
  Family experience with staffing
  
  Family experience with staff responsiveness
  
  Family overall rating of care
  
  Resident experience
  
  Resident overall experience
  
  Resident experiences with sharing concerns
  
  Resident experiences with rules
  
  Resident experiences with independence
  
  Resident experiences with feeling safe
  
  Resident experiences with activities
  
  Resident experience with getting their healthcare needs met
  
  Resident experience with food
  
  Resident experience with decision-making
  
  Continuing Care Homes: Type B
  Delivery of care
  
  Placement into preferred living option
  
  Placement within 30 days
  
  Emergency department visit frequency
  
  Return to emergency department
  
  Admission to hospital from the emergency department
  
  Readmission into acute care within 7 days
  
  Location of death
  
  Resident experience
  
  Resident experience with decision-making
  
  Resident experience with food
  
  Resident experience with getting their healthcare needs met
  
  Resident experiences with sharing concerns
  
  Resident experiences with feeling safe
  
  Resident experiences with independence
  
  Resident experiences with rules
  
  Resident experiences with activities
  
  Resident overall experience
  
  Family experience
  
  Family experience with courtesy and respect
  
  Family experience with decision-making
  
  Family experience with food
  
  Family experience with healthcare services and treatments
  
  Family experience with resident cared for by the same staff
  
  Presence of a resident and family council
  
  Family experience with sharing concerns
  
  Family experience with staffing
  
  Family overall rating of care
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