Healthcare Areas
Also in this section
- Primary Healthcare
- Clinical care
- Delivery of care
- Patient experience
- Patients’ experience with primary care providers’ listening
- Patients’ rating of primary care provider’s explanations
- Patients’ experience with appointment length
- Patients’ experience with primary care provider’s respect
- Patients’ experiences with their primary care provider involving them in care decisions
- Patient experience with care coordination
- Patient experience with primary care provider availability
- Patients’ overall experience with their primary care provider
- Emergency Department
- Wait times
- EMS response time for life-threatening events
- Time spent by EMS at hospital
- Patient time to see an emergency doctor
- Patient emergency department total length of stay (LOS)
- Length of time emergency department patients wait for a hospital bed after a decision to admit
- Time to get X-ray completed
- Emergency department volumes
- Delivery of care
- Hospital patients who require an alternate level of care
- Length of patient hospital stay compared to Canadian average length of hospital stay
- Patients who left without being seen (LWBS) by an emergency department doctor
- Patients waiting in the emergency department for a hospital bed
- Hospital occupancy
- Patient experience
- Patient experience with staff introductions
- Patient experience with communication about follow-up care
- Patient experience with help for pain
- Communication with patients about possible side effects of medicines
- Patient reason for emergency department visit
- Overall patient experience with emergency department communication
- Overall rating of care
- Highlight Meaningful Changes
- Wait times
- Hospital Care
- Delivery of care
- Patient experience
- Overall rating of care
- Patient experience with talking with staff about help needed at home
- Patient experience with staff helping with pain
- Patient experience with information about their condition and treatment
- Patient experience with involvement in care decisions
- Patient experience with communication with nurses and doctors
- Client experience
- Thinking of the home care services you received through a government home care program, did these services help you stay at home?
- How often did professional home care staff listen carefully to you?
- How often were you satisfied with the way your personal care service concerns were handled?
- Your personal care staff had a warm presence?
- Did professional home care services meet your needs for setting up your home so you could move around safely?
- How do you feel about the number of different professional care staff you have had?
- Did professional home care services meet your needs for managing your pain?
- How often did personal care staff listen carefully to you?
- How often did personal care staff explain things in a way that was easy to understand?
- Your personal care staff were very supportive when they talked with you?
- How often did professional home care staff explain things in a way that was easy to understand?
- You felt that your personal care staff were attentive to you?
- Overall how would you rate your personal care services?
- How do you feel about the number of different personal care staff you have had?
- Overall how would you rate your professional home care services?
- Overall how would you rate the quality of your home care services?
- Clinical care
- Symptoms of delirium
- Mood worsened from symptoms of depression
- Behavioural symptoms improved
- Inappropriate use of antipsychotics
- Worsening pain
- New pressure ulcers
- Physical restraint use
- Unexplained weight loss
- Cognitive performance
- Frailty and risk of health decline
- Potential depression
- Activities of daily living
- Delivery of care
- Family experience
- Family experience with courtesy and respect
- Family experience with decision-making
- Family experience with food
- Family experience with healthcare services and treatments
- Family experience with resident cared for by the same staff
- Family experience of resident and family council
- Family experience with sharing concerns
- Family experience with staffing
- Family experience with staff responsiveness
- Family overall rating of care
- Resident experience
- Resident overall experience
- Resident experiences with sharing concerns
- Resident experiences with rules
- Resident experiences with independence
- Resident experiences with feeling safe
- Resident experiences with activities
- Resident experience with getting their healthcare needs met
- Resident experience with food
- Resident experience with decision-making
- Delivery of care
- Resident experience
- Resident experience with decision-making
- Resident experience with food
- Resident experience with getting their healthcare needs met
- Resident experiences with sharing concerns
- Resident experiences with feeling safe
- Resident experiences with independence
- Resident experiences with rules
- Resident experiences with activities
- Resident overall experience
- Family experience
- Family experience with courtesy and respect
- Family experience with decision-making
- Family experience with food
- Family experience with healthcare services and treatments
- Family experience with resident cared for by the same staff
- Presence of a resident and family council
- Family experience with sharing concerns
- Family experience with staffing
- Family overall rating of care
Emergency Department
Patient emergency department total length of stay (LOS)
Time from when a patient arrives in the emergency department to when they leave the emergency department (some go home and some are admitted to the hospital). (see data definition)
Alberta Health Services, Analytics. “Provincial ELOS vs ALOS Dashboard.” (2018) [Dashboard showing monthly and quarterly results for the ratio of acute length of stay versus expected length of stay (for typical inpatient cases), by facility]. AHS Tableau Reporting Platform. Retrieved from https://tableau.ahs.ca
What do you see?
- Are there any trends over time at the emergency department(s) where you work or would be most likely to visit?
- Are there differences in wait times between hospitals of the same type (e.g., Large Urban)?
- Could the number of patients who visited each emergency department be a reason for the differences that you see between sites?
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Why is it meaningful?
- Is there a relationship between this data and another healthcare area?
- How do emergency department patient volumes compare with this measure?
Understanding "patient emergency department total length of stay"
It can be anywhere from less than one hour to many hours from when patients arrive in the emergency department and are first assessed, to when their emergency medical treatment is complete and they leave the emergency department to either go home (discharged patients) or to a hospital bed (admitted patients).
Knowing the total length of time patients stay in the emergency department is important for understanding patients’ overall experience. The length of time patients are in the emergency department can impact how long newly arriving emergency department patients wait to see an emergency doctor.
Patients’ total length of stay is influenced by a number of factors. For example, while patients are being treated in the emergency department, they may also be waiting for things like lab results, specialist/admitting doctor opinions, results from an X-ray or CT scan, or to see how they respond to treatment. If admitted patients remain in the emergency department waiting for a bed in the hospital to become available, it increases their length of stay. Admitted patients’ length of stay in emergency is particularly important because patients who need to be admitted to hospital require additional resources that are not best-suited to emergency department care. It also means that treatment space is not available to newly arriving emergency patients.
Another way of thinking about the importance of emergency department length of stay
If an emergency department had 10 treatment rooms, and each patient stayed 4 hours in the emergency department, 60 patients could be treated in 24 hours.
However, if each patient stayed 8 hours, only 30 patients could be treated in 24 hours.
Decreasing patients’ total length of stay in the emergency department is important to the experience of all patients in the emergency department.
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Results for November 2019 to March 2020 are not available for the University of Alberta Hospital and the Stollery Children’s Hospital.