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- Primary Healthcare
- Clinical care
- Delivery of care
- Patient experience
- Patients’ experience with primary care providers’ listening
- Patients’ rating of primary care provider’s explanations
- Patients’ experience with appointment length
- Patients’ experience with primary care provider’s respect
- Patients’ experiences with their primary care provider involving them in care decisions
- Patient experience with care coordination
- Patient experience with primary care provider availability
- Patients’ overall experience with their primary care provider
- Emergency Department
- Wait times
- EMS response time for life-threatening events
- Time spent by EMS at hospital
- Patient time to see an emergency doctor
- Patient emergency department total length of stay (LOS)
- Length of time emergency department patients wait for a hospital bed after a decision to admit
- Time to get X-ray completed
- Emergency department volumes
- Delivery of care
- Hospital patients who require an alternate level of care
- Length of patient hospital stay compared to Canadian average length of hospital stay
- Patients who left without being seen (LWBS) by an emergency department doctor
- Patients waiting in the emergency department for a hospital bed
- Hospital occupancy
- Patient experience
- Patient experience with staff introductions
- Patient experience with communication about follow-up care
- Patient experience with help for pain
- Communication with patients about possible side effects of medicines
- Patient reason for emergency department visit
- Overall patient experience with emergency department communication
- Overall rating of care
- Highlight Meaningful Changes
- Wait times
- Hospital Care
- Delivery of care
- Patient experience
- Overall rating of care
- Patient experience with talking with staff about help needed at home
- Patient experience with staff helping with pain
- Patient experience with information about their condition and treatment
- Patient experience with involvement in care decisions
- Patient experience with communication with nurses and doctors
- Client experience
- Thinking of the home care services you received through a government home care program, did these services help you stay at home?
- How often did professional home care staff listen carefully to you?
- How often were you satisfied with the way your personal care service concerns were handled?
- Your personal care staff had a warm presence?
- Did professional home care services meet your needs for setting up your home so you could move around safely?
- How do you feel about the number of different professional care staff you have had?
- Did professional home care services meet your needs for managing your pain?
- How often did personal care staff listen carefully to you?
- How often did personal care staff explain things in a way that was easy to understand?
- Your personal care staff were very supportive when they talked with you?
- How often did professional home care staff explain things in a way that was easy to understand?
- You felt that your personal care staff were attentive to you?
- Overall how would you rate your personal care services?
- How do you feel about the number of different personal care staff you have had?
- Overall how would you rate your professional home care services?
- Overall how would you rate the quality of your home care services?
- Clinical care
- Symptoms of delirium
- Mood worsened from symptoms of depression
- Behavioural symptoms improved
- Inappropriate use of antipsychotics
- Worsening pain
- New pressure ulcers
- Physical restraint use
- Unexplained weight loss
- Cognitive performance
- Frailty and risk of health decline
- Potential depression
- Activities of daily living
- Delivery of care
- Family experience
- Family experience with courtesy and respect
- Family experience with decision-making
- Family experience with food
- Family experience with healthcare services and treatments
- Family experience with resident cared for by the same staff
- Family experience of resident and family council
- Family experience with sharing concerns
- Family experience with staffing
- Family experience with staff responsiveness
- Family overall rating of care
- Resident experience
- Resident overall experience
- Resident experiences with sharing concerns
- Resident experiences with rules
- Resident experiences with independence
- Resident experiences with feeling safe
- Resident experiences with activities
- Resident experience with getting their healthcare needs met
- Resident experience with food
- Resident experience with decision-making
- Delivery of care
- Resident experience
- Resident experience with decision-making
- Resident experience with food
- Resident experience with getting their healthcare needs met
- Resident experiences with sharing concerns
- Resident experiences with feeling safe
- Resident experiences with independence
- Resident experiences with rules
- Resident experiences with activities
- Resident overall experience
- Family experience
- Family experience with courtesy and respect
- Family experience with decision-making
- Family experience with food
- Family experience with healthcare services and treatments
- Family experience with resident cared for by the same staff
- Presence of a resident and family council
- Family experience with sharing concerns
- Family experience with staffing
- Family overall rating of care
Continuing Care Homes: Type A
Formerly
Long Term Care
Long Term Care
Resident experience with getting their healthcare needs met
How residents rated whether their healthcare needs were being met, in a 2022-23 survey. (see data definition)
Please note: Site-level results in the 2022-23 FBCC Resident Experience Survey Report are not available because most sites did not meet our public reporting criteria.
What do you think?
- Why does understanding the resident experience regarding met healthcare needs matter? What aspects of care might be impacted by this element of resident experience?
- Are there differences between zones? Between providers? Between mainly rural and urban zones or sites? What factors could account for these differences?
- How are resident experience results around healthcare service and treatment delivery different than family members’ in continuing care homes – type A (formerly long term care)?
Understanding “resident experience with getting their healthcare needs met”
In a survey conducted in 2022-23, Health Quality Albertaasked residents living in continuing care homes – type A (formerly long term care):
Do you get your healthcare needs met? (For example, access to a doctor, physical therapists, occupational therapists, etc.)
Residents could choose: Yes, always; Yes, sometimes; No, hardly ever; Don’t know; Not applicable.
Considerations when viewing the results:
There are a number of factors designated providers and leaders can consider to better understand and improve resident experiences with getting their healthcare needs met. Before taking action, consider the following:
- What are residents thinking about when considering their “healthcare needs?” How might a resident view “healthcare needs” differently from providers? From family members? Once the needs are better understood, how could available healthcare services and treatments be updated or evolve to better address resident needs?
- How are residents informed about what healthcare services are available to them?
- How might the care planning process impact this result? The basket of healthcare services and treatments a resident needs may be part of the resident’s care plan, the document that outlines a resident’s needs and preferences. A care plan is developed in collaboration with a case manager, the resident, their family member, and the resident’s physician. How is the care planning process completed, managed, and updated? How do residents stay engaged with this process?
- What might be different between the resident and family experience with meeting healthcare needs?
- Which accommodation standard(s) does this question help inform, if any?
- Which Continuing Care Health Service Standard(s) does this question help inform, if any?
- Who should be involved in discussions to improve these results? How could residents and/or family members be engaged to develop solutions? What other collaboration might be required to make improvements in this area?
For information about Health Quality Alberta’s Facility-based Continuing Care survey, please visit Health Quality Albertawebsite.