Healthcare Areas
Home / Healthcare Areas / Hospital Care / Patient experience / Patient experience with information about their condition and treatment
Also in this section
- Primary Healthcare
- Clinical care
- Delivery of care
- Patient experience
- Patients’ experience with primary care providers’ listening
- Patients’ rating of primary care provider’s explanations
- Patients’ experience with appointment length
- Patients’ experience with primary care provider’s respect
- Patients’ experiences with their primary care provider involving them in care decisions
- Patient experience with care coordination
- Patient experience with primary care provider availability
- Patients’ overall experience with their primary care provider
- Emergency Department
- Wait times
- EMS response time for life-threatening events
- Time spent by EMS at hospital
- Patient time to see an emergency doctor
- Patient emergency department total length of stay (LOS)
- Length of time emergency department patients wait for a hospital bed after a decision to admit
- Time to get X-ray completed
- Emergency department volumes
- Delivery of care
- Hospital patients who require an alternate level of care
- Length of patient hospital stay compared to Canadian average length of hospital stay
- Patients who left without being seen (LWBS) by an emergency department doctor
- Patients waiting in the emergency department for a hospital bed
- Hospital occupancy
- Patient experience
- Patient experience with staff introductions
- Patient experience with communication about follow-up care
- Patient experience with help for pain
- Communication with patients about possible side effects of medicines
- Patient reason for emergency department visit
- Overall patient experience with emergency department communication
- Overall rating of care
- Highlight Meaningful Changes
- Wait times
- Hospital Care
- Delivery of care
- Patient experience
- Overall rating of care
- Patient experience with talking with staff about help needed at home
- Patient experience with staff helping with pain
- Patient experience with information about their condition and treatment
- Patient experience with involvement in care decisions
- Patient experience with communication with nurses and doctors
- Client experience
- Thinking of the home care services you received through a government home care program, did these services help you stay at home?
- How often did professional home care staff listen carefully to you?
- How often were you satisfied with the way your personal care service concerns were handled?
- Your personal care staff had a warm presence?
- Did professional home care services meet your needs for setting up your home so you could move around safely?
- How do you feel about the number of different professional care staff you have had?
- Did professional home care services meet your needs for managing your pain?
- How often did personal care staff listen carefully to you?
- How often did personal care staff explain things in a way that was easy to understand?
- Your personal care staff were very supportive when they talked with you?
- How often did professional home care staff explain things in a way that was easy to understand?
- You felt that your personal care staff were attentive to you?
- Overall how would you rate your personal care services?
- How do you feel about the number of different personal care staff you have had?
- Overall how would you rate your professional home care services?
- Overall how would you rate the quality of your home care services?
- Clinical care
- Symptoms of delirium
- Mood worsened from symptoms of depression
- Behavioural symptoms improved
- Inappropriate use of antipsychotics
- Worsening pain
- New pressure ulcers
- Physical restraint use
- Unexplained weight loss
- Cognitive performance
- Frailty and risk of health decline
- Potential depression
- Activities of daily living
- Delivery of care
- Family experience
- Family experience with courtesy and respect
- Family experience with decision-making
- Family experience with food
- Family experience with healthcare services and treatments
- Family experience with resident cared for by the same staff
- Family experience of resident and family council
- Family experience with sharing concerns
- Family experience with staffing
- Family experience with staff responsiveness
- Family overall rating of care
- Resident experience
- Resident overall experience
- Resident experiences with sharing concerns
- Resident experiences with rules
- Resident experiences with independence
- Resident experiences with feeling safe
- Resident experiences with activities
- Resident experience with getting their healthcare needs met
- Resident experience with food
- Resident experience with decision-making
- Delivery of care
- Resident experience
- Resident experience with decision-making
- Resident experience with food
- Resident experience with getting their healthcare needs met
- Resident experiences with sharing concerns
- Resident experiences with feeling safe
- Resident experiences with independence
- Resident experiences with rules
- Resident experiences with activities
- Resident overall experience
- Family experience
- Family experience with courtesy and respect
- Family experience with decision-making
- Family experience with food
- Family experience with healthcare services and treatments
- Family experience with resident cared for by the same staff
- Presence of a resident and family council
- Family experience with sharing concerns
- Family experience with staffing
- Family overall rating of care
Hospital Care
Patient experience with information about their condition and treatment
Percentage of patients who felt they received all of the information they needed about their condition and treatment. (see data definition)
- *Data courtesy of Alberta Health Services
What do you see?
- What opportunities do these results highlight for care providers and decision makers to develop improvement initiatives?
- How can this data help improve patient experiences with gaps in information?
- Smaller hospitals (e.g., those listed as Remaining Hospitals under the ‘Choose Hospital Type’ filter in the shaded column) have fewer experience survey responses compared to larger hospitals. As a result, graphs for these hospitals may show big differences between data points (e.g., 100 per cent to a much lower percentage). Please interpret these results cautiously.
Why is it meaningful?
- Whether you’re a patient, provider, or health system administrator, thinking about this measure can start conversations and lead to solutions for improved quality of healthcare.
- Do you see successes worth highlighting or opportunities for improvement?
Understanding “information about condition and treatment”
Surveying patients about their hospital experiences provides a voice for patients about the quality of their care. A key part of their experience can be determined by how often patients felt they received all of the information they needed about their condition and treatment.
Alberta Health Services (AHS) asked patients the following question:
During this hospital stay, did you get all the information about your condition and treatment?
For this question, the patient could choose “never”, “sometimes”, “usually”, or “always”. In the chart above, the percentage of patients who responded “always” is displayed.
Considerations when viewing the results
Patients may have varying needs and expectations about how much information is shared with them. Sharing information with the patient about their condition and treatment may assist informed decision-making.
About the survey
AHS conducts a telephone survey with a random sample of patients from 93 hospitals across Alberta. The responses collected in the survey are analyzed by AHS, and the results to this question, and several others, are shared with Health Quality Alberta. Health Quality Alberta then posts updated results on this website every quarter (three months). See our methodology page to learn more about the survey methodology.