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- Primary Healthcare
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- Patients’ experience with primary care providers’ listening
- Patients’ rating of primary care provider’s explanations
- Patients’ experience with appointment length
- Patients’ experience with primary care provider’s respect
- Patients’ experiences with their primary care provider involving them in care decisions
- Patient experience with care coordination
- Patient experience with primary care provider availability
- Patients’ overall experience with their primary care provider
- Emergency Department
- Wait times
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- Patient emergency department total length of stay (LOS)
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- Delivery of care
- Hospital patients who require an alternate level of care
- Length of patient hospital stay compared to Canadian average length of hospital stay
- Patients who left without being seen (LWBS) by an emergency department doctor
- Patients waiting in the emergency department for a hospital bed
- Hospital occupancy
- Patient experience
- Patient experience with staff introductions
- Patient experience with communication about follow-up care
- Patient experience with help for pain
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- Highlight Meaningful Changes
- Wait times
- Hospital Care
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- Patient experience
- Overall rating of care
- Patient experience with talking with staff about help needed at home
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- Patient experience with information about their condition and treatment
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- Client experience
- Thinking of the home care services you received through a government home care program, did these services help you stay at home?
- How often did professional home care staff listen carefully to you?
- How often were you satisfied with the way your personal care service concerns were handled?
- Your personal care staff had a warm presence?
- Did professional home care services meet your needs for setting up your home so you could move around safely?
- How do you feel about the number of different professional care staff you have had?
- Did professional home care services meet your needs for managing your pain?
- How often did personal care staff listen carefully to you?
- How often did personal care staff explain things in a way that was easy to understand?
- Your personal care staff were very supportive when they talked with you?
- How often did professional home care staff explain things in a way that was easy to understand?
- You felt that your personal care staff were attentive to you?
- Overall how would you rate your personal care services?
- How do you feel about the number of different personal care staff you have had?
- Overall how would you rate your professional home care services?
- Overall how would you rate the quality of your home care services?
- Clinical care
- Symptoms of delirium
- Mood worsened from symptoms of depression
- Behavioural symptoms improved
- Inappropriate use of antipsychotics
- Worsening pain
- New pressure ulcers
- Physical restraint use
- Unexplained weight loss
- Cognitive performance
- Frailty and risk of health decline
- Potential depression
- Activities of daily living
- Delivery of care
- Family experience
- Family experience with courtesy and respect
- Family experience with decision-making
- Family experience with food
- Family experience with healthcare services and treatments
- Family experience with resident cared for by the same staff
- Family experience of resident and family council
- Family experience with sharing concerns
- Family experience with staffing
- Family experience with staff responsiveness
- Family overall rating of care
- Resident experience
- Resident overall experience
- Resident experiences with sharing concerns
- Resident experiences with rules
- Resident experiences with independence
- Resident experiences with feeling safe
- Resident experiences with activities
- Resident experience with getting their healthcare needs met
- Resident experience with food
- Resident experience with decision-making
- Delivery of care
- Resident experience
- Resident experience with decision-making
- Resident experience with food
- Resident experience with getting their healthcare needs met
- Resident experiences with sharing concerns
- Resident experiences with feeling safe
- Resident experiences with independence
- Resident experiences with rules
- Resident experiences with activities
- Resident overall experience
- Family experience
- Family experience with courtesy and respect
- Family experience with decision-making
- Family experience with food
- Family experience with healthcare services and treatments
- Family experience with resident cared for by the same staff
- Presence of a resident and family council
- Family experience with sharing concerns
- Family experience with staffing
- Family overall rating of care
Continuing Care Homes: Type A
Formerly
Long Term Care
Long Term Care
Family experience with staff responsiveness
How family members rated their experiences with staff being available and able to respond to their loved one’s needs, in a 2022-23 survey. (see data definition)
Please note: Not all continuing care sites in Alberta met Health Quality Alberta’s public reporting criteria. To see what’s available at the site level, visit this page of the 2022-23 Health Quality AlbertaFacility-based Continuing Care Family Experience Survey Report.
What do you think?
- Why does it matter if a family member helps their loved one because staff didn’t help or made the loved one wait too long?
- Are there differences between zones? Between providers? Between mainly rural and urban zones or sites? What factors could account for these differences?
- How is this result related to family experience with staffing levels?
Understanding “family experience with staff responsiveness”
In a survey conducted in 2022-23, Health Quality Albertaasked family members of residents living in continuing care homes – type A (formerly long term care):
In the last three months, did you help with the care of your family member when you visited because nurses or aides either didn’t help or made him or her wait too long?
Family members could choose “Yes / No”
Aspects of staffing and relationships with staff, including responsiveness, have a strong influence on the overall experience rating of care from the family member’s perspective.
Considerations when viewing the results:
There are a number of factors providers and leaders can consider to better understand and improve family members’ experience with staff responsiveness. Before taking action, consider the following:
- This question asks purposefully if the family member chose to help with care because staff were either unavailable or unable to respond to their loved one’s needs. What are family member expectations for staff responsiveness? When those expectations are not being met, what types of tasks are family members are helping with? Which tasks do family members do most often? Could that put the resident at risk?
- Many sites value the involvement of family members with the care of their loved one in certain situations. When do staff and leadership feel family member involvement is important? Does this align with the family member’s perspective?
- What are some of the common needs or activities where family involvement is actually required? How are those requirements communicated to and planned in collaboration with family members?
- How could differences between family member and staff expectations be resolved? How is the resident perspective considered?
- Which accommodation standard(s) does this question help inform, if any?
- Which Continuing Care Health Service Standard(s) does this question help inform, if any?
- Who should be involved in discussions to improve these results? How could residents and/or family members be engaged to develop solutions (e.g., engage the resident and family council)? What other collaboration might be required to make improvements in this area?
For information about Health Quality Alberta’s Facility-based Continuing Care Survey, please visit Health Quality Albertawebsite.