Healthcare Areas
Also in this section
- Primary Healthcare
- Clinical care
- Delivery of care
- Patient experience
- Patients’ experience with primary care providers’ listening
- Patients’ rating of primary care provider’s explanations
- Patients’ experience with appointment length
- Patients’ experience with primary care provider’s respect
- Patients’ experiences with their primary care provider involving them in care decisions
- Patient experience with care coordination
- Patient experience with primary care provider availability
- Patients’ overall experience with their primary care provider
- Emergency Department
- Wait times
- EMS response time for life-threatening events
- Time spent by EMS at hospital
- Patient time to see an emergency doctor
- Patient emergency department total length of stay (LOS)
- Length of time emergency department patients wait for a hospital bed after a decision to admit
- Time to get X-ray completed
- Emergency department volumes
- Delivery of care
- Hospital patients who require an alternate level of care
- Length of patient hospital stay compared to Canadian average length of hospital stay
- Patients who left without being seen (LWBS) by an emergency department doctor
- Patients waiting in the emergency department for a hospital bed
- Hospital occupancy
- Patient experience
- Patient experience with staff introductions
- Patient experience with communication about follow-up care
- Patient experience with help for pain
- Communication with patients about possible side effects of medicines
- Patient reason for emergency department visit
- Overall patient experience with emergency department communication
- Overall rating of care
- Highlight Meaningful Changes
- Wait times
- Hospital Care
- Delivery of care
- Patient experience
- Overall rating of care
- Patient experience with talking with staff about help needed at home
- Patient experience with staff helping with pain
- Patient experience with information about their condition and treatment
- Patient experience with involvement in care decisions
- Patient experience with communication with nurses and doctors
- Client experience
- Thinking of the home care services you received through a government home care program, did these services help you stay at home?
- How often did professional home care staff listen carefully to you?
- How often were you satisfied with the way your personal care service concerns were handled?
- Your personal care staff had a warm presence?
- Did professional home care services meet your needs for setting up your home so you could move around safely?
- How do you feel about the number of different professional care staff you have had?
- Did professional home care services meet your needs for managing your pain?
- How often did personal care staff listen carefully to you?
- How often did personal care staff explain things in a way that was easy to understand?
- Your personal care staff were very supportive when they talked with you?
- How often did professional home care staff explain things in a way that was easy to understand?
- You felt that your personal care staff were attentive to you?
- Overall how would you rate your personal care services?
- How do you feel about the number of different personal care staff you have had?
- Overall how would you rate your professional home care services?
- Overall how would you rate the quality of your home care services?
- Clinical care
- Symptoms of delirium
- Mood worsened from symptoms of depression
- Behavioural symptoms improved
- Inappropriate use of antipsychotics
- Worsening pain
- New pressure ulcers
- Physical restraint use
- Unexplained weight loss
- Cognitive performance
- Frailty and risk of health decline
- Potential depression
- Activities of daily living
- Delivery of care
- Family experience
- Family experience with courtesy and respect
- Family experience with decision-making
- Family experience with food
- Family experience with healthcare services and treatments
- Family experience with resident cared for by the same staff
- Family experience of resident and family council
- Family experience with sharing concerns
- Family experience with staffing
- Family experience with staff responsiveness
- Family overall rating of care
- Resident experience
- Resident overall experience
- Resident experiences with sharing concerns
- Resident experiences with rules
- Resident experiences with independence
- Resident experiences with feeling safe
- Resident experiences with activities
- Resident experience with getting their healthcare needs met
- Resident experience with food
- Resident experience with decision-making
- Delivery of care
- Resident experience
- Resident experience with decision-making
- Resident experience with food
- Resident experience with getting their healthcare needs met
- Resident experiences with sharing concerns
- Resident experiences with feeling safe
- Resident experiences with independence
- Resident experiences with rules
- Resident experiences with activities
- Resident overall experience
- Family experience
- Family experience with courtesy and respect
- Family experience with decision-making
- Family experience with food
- Family experience with healthcare services and treatments
- Family experience with resident cared for by the same staff
- Presence of a resident and family council
- Family experience with sharing concerns
- Family experience with staffing
- Family overall rating of care
Home and Community Care
How often did personal care staff listen carefully to you?
How clients rated how professional home and community care services set-up their home to be independent, in a 2019 survey. (see data definition)
Interactive Infographic
Client Type
Age
Geography
Zone
What do you think?
- Why does having a home set-up to do things independently matter? How does this support client safety and quality of life?
- How might this information be used to inform Continuing Care Health Service Standards 1.0 Standardized Assessment, and/or related sub-standards?
- Are there differences between zones? Between mainly rural and urban zones? What factors could account for these differences?
Understanding “experience with independence (home set-up)”
In a survey conducted from October 2018 to March 2019, Health Quality Alberta asked clients receiving home and community care:
In the last year, professional home and community care services met my needs setting up my home so I could do things independently….
Clients could choose “Yes / Partly / No”
Professional home and community care staff make referrals to rehabilitation staff to assess clients for equipment needs, like bath chairs, mobility aides, bedside rails, bath lifts, and grab bars. Professional home and community care staff may also be responsible for making arrangements to deliver and organize or install requested equipment. Beyond equipment, professional home and community care staff do many other things to ensure clients can do things for themselves in their home. This can include things like:
- Setting the height of a client’s bed to make it easier to get in and out of;
- Making sure clients have the correct footwear;
- Assessing fall risk and advising on the placement of area rugs;
- Assisting with medication management (e.g., recommending blister packs or lock boxes);
- Offering speech-language pathology (SLP) support, like completing a swallowing assessment; or
- Unplugging the stove for clients with dementia.
Meeting these needs can help clients stay in their home as long and as safe as possible.
From Health Quality Albertasurvey results, clients felt less positive about their overall experience when their needs were not met to their expectations or they had unmet service needs.
Considerations when viewing the results:
This data reflects the experiences of seniors aged 65+ receiving long term supportive and maintenance care and are among the largest groups of home and community care clients.
There are a number of factors providers and leaders can consider to better understand and improve client experiences with independence, related to home set-up. Some questions they could ask before taking action include:
- How can setting a client’s home up for them to be independent help deliver quality, person-centred, and safe care?
- Are there needs that clients might have that professional home and community care staff may be unable to accommodate in this area? What are some innovative ways to overcome these challenges to better meet these needs?
For information about Health Quality Alberta’s Alberta Seniors Home Care Client Survey, please visit Health Quality Alberta’s website.