Healthcare Areas
Also in this section
- Primary Healthcare
- Clinical care
- Delivery of care
- Patient experience
- Patients’ experience with primary care providers’ listening
- Patients’ rating of primary care provider’s explanations
- Patients’ experience with appointment length
- Patients’ experience with primary care provider’s respect
- Patients’ experiences with their primary care provider involving them in care decisions
- Patient experience with care coordination
- Patient experience with primary care provider availability
- Patients’ overall experience with their primary care provider
- Emergency Department
- Wait times
- EMS response time for life-threatening events
- Time spent by EMS at hospital
- Patient time to see an emergency doctor
- Patient emergency department total length of stay (LOS)
- Length of time emergency department patients wait for a hospital bed after a decision to admit
- Time to get X-ray completed
- Emergency department volumes
- Delivery of care
- Hospital patients who require an alternate level of care
- Length of patient hospital stay compared to Canadian average length of hospital stay
- Patients who left without being seen (LWBS) by an emergency department doctor
- Patients waiting in the emergency department for a hospital bed
- Hospital occupancy
- Patient experience
- Patient experience with staff introductions
- Patient experience with communication about follow-up care
- Patient experience with help for pain
- Communication with patients about possible side effects of medicines
- Patient reason for emergency department visit
- Overall patient experience with emergency department communication
- Overall rating of care
- Highlight Meaningful Changes
- Wait times
- Hospital Care
- Delivery of care
- Patient experience
- Overall rating of care
- Patient experience with talking with staff about help needed at home
- Patient experience with staff helping with pain
- Patient experience with information about their condition and treatment
- Patient experience with involvement in care decisions
- Patient experience with communication with nurses and doctors
- Client experience
- Thinking of the home care services you received through a government home care program, did these services help you stay at home?
- How often did professional home care staff listen carefully to you?
- How often were you satisfied with the way your personal care service concerns were handled?
- Your personal care staff had a warm presence?
- Did professional home care services meet your needs for setting up your home so you could move around safely?
- How do you feel about the number of different professional care staff you have had?
- Did professional home care services meet your needs for managing your pain?
- How often did personal care staff listen carefully to you?
- How often did personal care staff explain things in a way that was easy to understand?
- Your personal care staff were very supportive when they talked with you?
- How often did professional home care staff explain things in a way that was easy to understand?
- You felt that your personal care staff were attentive to you?
- Overall how would you rate your personal care services?
- How do you feel about the number of different personal care staff you have had?
- Overall how would you rate your professional home care services?
- Overall how would you rate the quality of your home care services?
- Clinical care
- Symptoms of delirium
- Mood worsened from symptoms of depression
- Behavioural symptoms improved
- Inappropriate use of antipsychotics
- Worsening pain
- New pressure ulcers
- Physical restraint use
- Unexplained weight loss
- Cognitive performance
- Frailty and risk of health decline
- Potential depression
- Activities of daily living
- Delivery of care
- Family experience
- Family experience with courtesy and respect
- Family experience with decision-making
- Family experience with food
- Family experience with healthcare services and treatments
- Family experience with resident cared for by the same staff
- Family experience of resident and family council
- Family experience with sharing concerns
- Family experience with staffing
- Family experience with staff responsiveness
- Family overall rating of care
- Resident experience
- Resident overall experience
- Resident experiences with sharing concerns
- Resident experiences with rules
- Resident experiences with independence
- Resident experiences with feeling safe
- Resident experiences with activities
- Resident experience with getting their healthcare needs met
- Resident experience with food
- Resident experience with decision-making
- Delivery of care
- Resident experience
- Resident experience with decision-making
- Resident experience with food
- Resident experience with getting their healthcare needs met
- Resident experiences with sharing concerns
- Resident experiences with feeling safe
- Resident experiences with independence
- Resident experiences with rules
- Resident experiences with activities
- Resident overall experience
- Family experience
- Family experience with courtesy and respect
- Family experience with decision-making
- Family experience with food
- Family experience with healthcare services and treatments
- Family experience with resident cared for by the same staff
- Presence of a resident and family council
- Family experience with sharing concerns
- Family experience with staffing
- Family overall rating of care
Home and Community Care
How do you feel about the number of different personal care staff you have had?
How clients rated if home and community care services helped them stay at home, in a 2019 survey. (see data definition)
Interactive Infographic
Client Type
Age
Geography
Zone
What do you think?
- Why does living independently matter for home and community care clients?
- Are there differences between zones? Between mainly rural and urban zones? What factors could account for these differences?
Understanding “help to stay at home”
In a survey conducted from October 2018 to March 2019, Health Quality Alberta asked clients receiving home and community care:
Thinking of the home care services you received through a government home care program, did these services help you stay at home?
Clients could choose “Yes / No / Not sure”
The question further clarifies that “stay at home” means that it enabled the client to stay out of a hospital, continuing care home or hospice. And by government home and community care program, we mean services arranged through Alberta Health Services.
Home and community care helps people remain well, safe, and independent in their home for as long as possible. The care philosophy promotes client independence, and supplements care and supports provided by families and community services. This measure helps understand if home and community care is meeting its fundamental objective to support clients to live at home independently for as long as possible.
Considerations when viewing the results:
This data reflects the experiences of seniors aged 65+ receiving long term supportive and maintenance care and are among the largest groups of home and community care clients.
There are a number of factors providers and leaders can consider to better understand and improve client experiences with home and community care helping them stay at home. Some questions they could ask before taking action include:
- What may be some reasons why a client feels that home and community care is not enabling them to stay at home?
- Thinking about your organization, what care and services are available to meet your clients’ wishes and needs? What are the gaps between the answers to these two questions (client-identified gaps in care or services and the current home and community care basket of services)?
- What changes would need to be made to address these gap between what would support clients to stay at home as long as possible and what is offered through the home and community care program? Which of those potential changes are within your control? What community services might be available to assist?
For information about Health Quality Alberta’s Alberta Seniors Home Care Client Survey, please visit Health Quality Alberta’s website.
