Healthcare Areas

In a survey conducted in 2019, the HQCA asked residents living in designated supportive living:

Do you get your healthcare needs met? (For example, access to a doctor, physical therapists, occupational therapists, etc.)

Residents could choose “Yes, always / Yes, sometimes / No, hardly ever / No, never”

There are a number of factors designated providers and leaders can consider to better understand and improve resident experiences with getting their healthcare needs met. Before taking action, consider the following:

• What are residents thinking about when considering their “healthcare needs?” How might a resident view “healthcare needs” differently from providers? From family members? Once the needs are better understood, how could available healthcare services and treatments be updated or evolve to better address resident needs?
• How are residents informed about what healthcare services are available to them?
• How might the care planning process impact this result? The basket of healthcare services and treatments a resident needs may be part of the resident’s care plan, the document that outlines a resident’s needs and preferences. A care plan is developed in collaboration with a case manager, the resident, their family member, and the resident’s physician. How is the care planning process completed, managed, and updated? How do residents stay engaged with this process?
• What might be different between the resident and family experience with meeting healthcare needs?
• Which Supportive Living Accommodation Standard(s) does this question help inform, if any?
• Which Continuing Care Health Service Standard(s) does this question help inform, if any?
• Who should be involved in discussions to improve these results? How could residents and/or family members be engaged to develop solutions? What other collaboration might be required to make improvements in this area?

For information about the HQCA’s designated supportive living resident experience survey, please visit the HQCA website.

The Health Quality Council of Alberta uses the Alberta Quality Matrix for Health as a way of organizing information and thinking around the complexity of the healthcare system. This measure can be used as input to assess supported living’s performance in these dimensions of quality: Acceptability, Appropriateness, Effectiveness, Efficiency, and Safety.

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