Healthcare Areas
Also in this section
- Primary Healthcare
- Clinical care
- Delivery of care
- Patient experience
- Patients’ experience with family doctors’ listening
- Patients’ rating of family doctor’s explanations
- Patients’ experience with appointment length
- Patients’ experience with family doctor’s respect
- Patients’ experiences with their doctor involving them in care decisions
- Patient experience with care coordination
- Patient experience with family doctor availability
- Patients’ overall experience with their family doctor
- Emergency Department
- Wait times
- EMS response time for life-threatening events
- Time spent by EMS at hospital
- Patient time to see an emergency doctor
- Patient emergency department total length of stay (LOS)
- Length of time emergency department patients wait for a hospital bed after a decision to admit
- Time to get X-ray completed
- Emergency department volumes
- Delivery of care
- Hospital patients who require an alternate level of care
- Length of patient hospital stay compared to Canadian average length of hospital stay
- Patients who left without being seen (LWBS) by an emergency department doctor
- Patients waiting in the emergency department for a hospital bed
- Hospital occupancy
- Patient experience
- Patient experience with staff introductions
- Patient experience with communication about follow-up care
- Patient experience with help for pain
- Communication with patients about possible side effects of medicines
- Patient reason for emergency department visit
- Overall patient experience with emergency department communication
- Overall rating of care
- Highlight Meaningful Changes
- Wait times
- Hospital Care
- Delivery of care
- Patient experience
- Overall rating of care
- Patient experience with talking with staff about help needed at home
- Patient experience with staff helping with pain
- Patient experience with information about their condition and treatment
- Patient experience with involvement in care decisions
- Patient experience with communication with nurses and doctors
- Client experience
- Client experience with courtesy and respect
- Client experience with listening
- Client experience with reaching their case manager
- Client experience with case manager (help with community services)
- Client experience with care plan involvement
- Client experience with care plan meeting needs
- Client experience with independence (home set-up)
- Client experience with independence (staff encouragement)
- Client experience with personal care staff capability
- Client experience with communication about a visit cancellation
- Client experience with pain management
- Client experience with reviewing medications
- Client experience with help to stay at home
- Client experience with family doctor being informed
- Client overall care experience
- Delivery of Care
- Resident Experience
- Resident experience of staff treating them with respect
- Resident experience with decision-making
- Resident experience with food
- Resident experience with getting their healthcare needs met
- Resident experiences with staff dependability
- Resident experiences with sharing concerns
- Resident experiences with feeling safe
- Resident experience with personal connections with staff
- Resident experiences with independence
- Resident experiences with rules
- Resident experiences with activities
- Resident overall experience
- Family experience
- Family experience with courtesy and respect
- Family experience with decision-making
- Family experience with food
- Family experience with healthcare services and treatments
- Family experience with resident cared for by the same staff
- Presence of a resident and family council
- Family experience with sharing concerns
- Family experience with staffing
- Family overall rating of care
- Clinical care
- Symptoms of delirium
- Mood worsened from symptoms of depression
- Behavioural symptoms improved
- Inappropriate use of antipsychotics
- Worsening pain
- New pressure ulcers
- Physical restraint use
- Unexplained weight loss
- Cognitive performance
- Frailty and risk of health decline
- Potential depression
- Activities of daily living
- Delivery of care
- Family experience
- Family experience with courtesy and respect
- Family experience with decision-making
- Family experience with food
- Family experience with healthcare services and treatments
- Family experience with resident cared for by the same staff
- Family experience with presence of a resident and family council
- Family experience with sharing concerns
- Family experience with staffing
- Family experience with staff responsiveness
- Family overall rating of care


Long Term Care
Mood worsened from symptoms of depression
Percentage of long term care residents whose mood symptoms worsened between assessments. (see data dictionary)
What do you think?
- Looking at these results over time, are there any trends?
- Looking at these results over time and between zones, are there differences?
- After selecting a facility, are the site results changing over time? How do the most recent quarter results compare to the provincial and zone results?
- When comparing sites with similarities like zone, setting (e.g., urban or rural), operator type (e.g., private), and size, how are the results different? What factors could account for these differences?
Understanding "worsened depression"
Experiencing depression is common among older persons living in long term care who may have experienced a number of life losses associated with chronic disease, the aging process, and the physical move from community into a care setting. Other common causes of depression for long term care residents include pain, lack of purpose, and loneliness.
Depression also goes unrecognized in many older adults, more often in residents living with dementia.
Depression can potentially be lessened with person-centred care strategies (e.g., better relationships with care providers, improved health literacy and decision-making skills that promote independence) and continued involvement with their original home communities and activities.
Considerations when viewing the results:
When thinking about this quality indicator, providers and leaders can consider a number of things to better understand and improve these results. Some questions they could ask before taking action include:
- How are sites currently recognizing symptoms of depression and mood distress? How can consistent care staff assignments lead to early recognition and response to symptoms of depression and mood distress? How can the interdisciplinary team work together to identify and address underlying factors that can contribute to symptoms of depression and mood distress, such as pain from immobility and medication side-effects (e.g., constipation, confusion)? What approaches support well-being?
- How does cognitive impairment and other communication barriers make it more difficult for staff to identify underlying causes of depressive symptoms?
- What options are available to staff to help address contributing factors of depression?
- For any activities that are implemented to help lessen depression or mood distress, how is their effectiveness being measured?
Alberta Quality Matrix for Health
The Health Quality Council of Alberta uses the Alberta Quality Matrix for Health as a way of organizing information and thinking around the complexity of the healthcare system. This measure can be used as input to assess long term care’s performance in these dimensions of quality: Acceptability, Appropriateness, Effectiveness, and Safety.